Soper Plumbing & Heating pricing structure

Plumber £50 + VAT Charged half hourly after the first hour.
Gas Engineer £60 + VAT Charged half hourly after the first hour.
Assistant/Mate £25 + VAT Charged half hourly after the first hour.
Boiler Service £75 + VAT
Gas Safety Certificate £65 + VAT Including 3 appliances - Additional Appliances £10 + VAT Per appliance after the first 3.
Additional Boiler Service £20 + VAT During gas safety certification.
Supply & Fit CO2 Detector £35 + VAT If required during gas safety certification.
Heating System Flush £250 + VAT Included chemicals and labour.
Non Quoted Materials Cost + 25% Copy receipts available upon request.
Our open book pricing policy couldn’t be more simple. Giving all our customers an open and honest approach to our charges.

For any questions or further information on our charges please do not hesitate to contact us on 01752 301111.

Soper Plumbing & Heating Ltd offer free ‘no obligation’ quotations upon request.

Estimates can be provided by the Soper engineers or an estimator before works commence if required and are subject to VAT.

Fixed Price Repairs can be given (if requested) either verbally or in a written/email format and will include materials and labour once the fault has been identified. Prices given will be subject to VAT.

Materials Supplied by Soper Plumbing & Heating Ltd will be charged at cost plus a 25% mark-up and are subject to VAT. Proof of material cost will be available upon request.

Material Collection time will be kept to a minimum and charged at the plumber/engineers hourly rate. This charge will be capped at 1 hour unless otherwise agreed with the customer.

Material Delivery can be arranged for non-stocked items and delivery can be arranged to the Soper Plumbing & Heating Ltd office or delivered direct to the customer if requested. Delivery charges will be passed on at no extra cost.

Invoices issued will clearly represent a full description of work carried out, time taken to complete and materials used.

Payment must me made in full by cash, cheque or credit/debit card to the engineer upon completion of works.

Careers

The Soper Family have been successfully maintaining homes and buildings in Plymouth since 1850. We recognise our workforce define the company and help Soper tradition grow from strength to strength. From Apprentices to Gas Safe Service Engineers, Plumbers to Heating Installers, Administration Assistants to Office Managers.

Having the right combination of engaged, reliable, passionate and professional staff is the key to our success and the ability to add value to our clients.

If you feel you could be part of the Soper Company please email your CV/Information to info@soper.co.uk

Soper's Complaints Procedure

We always try to do everything we can to make sure you receive the best possible service. But we know that sometimes things don't always go to plan. If you're not completely happy about anything, we'd like to hear about it straight away, so we can try to put it right for you and improve our service.

We take complaints seriously. If you want to make a complaint – whatever it's about – we'll give it our full attention and we'll make sure someone deals with it with the right knowledge and experience.

If you are not happy with any aspect of our service or products, you can choose how you tell us about it. Whichever way you contact us, we'll start investigating straight away.

Please note: any complaints must be made in writing within 7 days from the completion date of your job.

We will do out best to resolve your complaint straight away. If we can't, we'll keep you updated throughout the process.

If you are not happy with the outcome of your complaint, you can contact the Financial Ombudsman Service by writing to:

The Financial Ombudsman Service South Quay Plaza
 183 Marsh Wall 
London E14 9SR

Or phone them on 0800 023 4567.

CONTACT US OR ENQUIRE NOW.

Office Address

Soper Plumbing & Heating Limited
Unit C3 Apollo Court
Neptune Park, Cattedown
Plymouth - PL4 0SJ
UK

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Soper Plumbing & Heating Limited : Registered in England and Wales:
Company Number: 10368447
Registered address: Unit C3 Apollo Court, Neptune Park, Cattedown, Plymouth PL4 0SJ
Vat Number: 249 7940 55

Soper Plumbing & Heating Limited Registered in England and Wales: Company Number: 10368447 Registered address: Unit C3 Apollo Court, Neptune Park, Cattedown, Plymouth PL4 0SJ

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